![]() ![]() These Claims are not to be taken lightly. If you receive too many Claims that are decided against you and your order defect rate goes above 1%, your seller account is at risk of becoming suspended or worse, permanently banned. ![]() Not only will your metrics take a hit but you will need to refund the buyer in the case you lose the Claim. ![]() If you are unable to resolve any issues a customer may have, you run the risk of damaging your overall account health and order defect rate if the Claim is granted in favor of the buyer. It’s a good practice to constantly monitor your buyer-seller messaging to see if any customers have contacted you regarding their order. If the seller cannot offer a solution to the buyer within 48 hours, then the buyer can open a Claim, leaving Amazon to decide whether the buyer is eligible for a refund. In most cases, before the buyer is eligible to make a Claim, they must attempt to contact the seller so they have an opportunity to resolve the situation before the case escalates. The only difference is that FBA sellers are not responsible for delivery-related issues. No matter if you are fulfilling orders through FBA or FBM, you can still have an A-to-Z Claim opened against you. The guarantee ensures that buyers have a consistent and satisfactory customer experience, and covers factors such as on-time delivery and item condition. The Amazon A-to-Z Guarantee protects buyers when they purchase items from one of Amazon’s third-party sellers - aka, you. How to prevent A-to-Z Claims in the future.How A-to-Z Claims affect Amazon sellers.What an Amazon A-to-Z Guarantee Claim is.How do you do that? Keep reading to find out: Too many Claims against you will hurt your business and Amazon seller account - which is why you need to do all you can to avoid them. No matter how experienced you are as an Amazon seller, it is likely that you’ve dealt with an A-to-Z Claim at one point or another. Want to know why Amazon is one of the biggest, most successful companies in the world? They’re customer-obsessed and will always put buyers first before anything else.Īs a customer-centric company, Amazon has put the A-to-Z Guarantee in place to protect buyers in the event they’re unsatisfied with their order. ![]()
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